Terms of service

    •  TERMS AND CONDITIONS OF USE OF THE DEJAMU WEBSITE

      Welcome to the website www.dejamu.co (hereinafter the "Website"). By entering this Website, you assume the obligation to comply with the terms and conditions of use (hereinafter the T&C) that govern access to and use of the site developed, operated, and managed by the company DEJAMU SUBACHOQUE S.A.S. (hereinafter “DEJAMU”). 

      By accessing or using the Website, and particularly by placing orders through it, you voluntarily, informedly and expressly accept the content of the Terms and Conditions that are developed below, the use of the Website being a clear and sufficient manifestation of your acceptance and commitment to comply with them and of the contractual modality that will regulate the relationship between you and DEJAMU, the applicable liability regime, and other aspects of vital importance that we invite you to read carefully before using the Website in any way. If you do not agree, in whole or in part, with the content of these Terms and Conditions, we invite you to refrain from using the Website. This Website is a web page dedicated to electronic commerce through which dairy products and dairy derivatives marketed by DEJAMU are sold, which are delivered exclusively within the city of Bogotá. For all purposes, it is clarified that these Terms and Conditions apply exclusively to purchases made through the Website and will not apply extensively to purchases made through other marketing channels managed by DEJAMU. dir="ltr" aria-level="1">

      Definitions

The terms defined herein shall have the meanings ascribed to them, regardless of whether they are used in the singular or plural, in the masculine or feminine gender, or in any other grammatical or syntactical form or composition that is necessary for the proper drafting and understanding of these Terms and Conditions. 

Likewise, the terms defined herein shall have the meanings ascribed to them, regardless of the part of these Terms and Conditions in which they are used, whether before or after they have been defined. The order of the terms defined herein may not be construed as any kind of precedence between them.

      1. Website: refers to the website “www.dejamu.co” developed and operated by DEJAMU both in its web version or any other type, developed or to be developed, that are made that exist or come to exist in relation to the website. For relevant purposes, the Website is an e-commerce website that allows the User (a term defined below) to perform the following activities:


      • The ability to access the Website, which contains a catalog of the various dairy products and dairy derivatives manufactured by DEJAMU 

      • The ability to purchase dairy products and dairy derivatives produced by DEJAMU through the Website offered through said Website and which will be sent to the address or location selected by the User, provided that it is located within the city of Bogotá.

      • The possibility of entering the Website and learning about the different commercial establishments that DEJAMU has opened in Colombia, as well as learning about the recipes offered there.

For all purposes, it is understood that the Website constitutes an electronic commerce platform through which different products are offered.

      1. Content: refers to all kinds of images, texts, videos, diagrams, drawings, databases, and information that in general is hosted, is part of, or is accessible through the Website. 

      1. Users: refers to any person who enters the Website, either to consult the catalog of products produced and offered by DEJAMU or to enter into a Purchase Agreement with DEJAMU, under which they will acquire the dairy products and dairy derivatives offered on the Website.

      1. Commercial Establishments: refers to the establishments owned by DEJAMU through which products manufactured by DEJAMU are offered and sold, as well as other products and recipes that are offered exclusively in these commercial establishments.

      1. Signature Electronics: Refers to methods such as codes, passwords, biometric data, or private cryptographic keys that allow a person to be identified in relation to a data message, provided that it is reliable and appropriate for the purposes for which the signature is used, taking into account all the circumstances of the case, as well as any relevant agreement.


      1. Product: refers to any good offered or marketed through the Website. 

      1. Contract of Purchase and Sale: Contract entered into between the User as Buyer and DEJAMU as Seller, through which the User acquires the products offered by the Seller through the Website.


      1. Acceptance of the Terms and Conditions

By entering and/or using this Website, the User acknowledges having read and understood these Terms and Conditions and agrees to abide by them and comply with all applicable laws and regulations that are part of the legislation Colombian. 

If the user does not agree with these T&Cs, they must refrain from using this Website or making telephone purchases through the DEJAMU customer service lines.

This Website is controlled and operated by DEJAMU SUBACHOQUE S.A.S., identified with NIT 900527370-8, with a judicial notification address located at El Palomar, Canica Baja. Subachoque, Cundinamarca, with telephone number 3124742249/ 3134578781 and email address pedidosbogota@dejamusubachoque.com. DEJAMU is responsible for ensuring that the material on this site is appropriate, and access to it is prohibited from territories where its content is considered illegal or inappropriate. Any claim relating to the use of this Website and the material contained herein is governed by the laws of Colombia.


These Terms and Conditions are subject to change at any time without prior notice, at the sole discretion of DEJAMU, without affecting the rights of consumers under the Law or giving rise to any type of compensation. Modifications to these Terms and Conditions will be effective from the moment of their publication on this Website, and therefore, all transactions carried out from this Website will be governed by the modified document. The T&Cs, as well as any modifications, will be published for consultation on the DEJAMU website: www.dejamu.cowww.dejamu.co 

The User must consult the Terms and Conditions and the personal data processing policy in force at the time of placing orders through the Website, as these will apply to transactions and use of the Website. It is the User's duty to remain constantly informed of the conditions and restrictions published on the Website.

      1. Presentation of the Products on the Website.

DEJAMU will constantly update and review the products displayed on the Website. DEJAMU may modify or discontinue its product offering at any time without any prior justification or notice. Therefore, when selecting a product or service to add to your shopping cart, you will be informed of its availability. In any case, the purchase of products and/or services will be subject to availability verification with the warehouse or the respective inventory.


The products and services offered on the Website will contain their characteristics and properties, so that the user can get the closest possible idea of ​​​​the reality of the product.


To this end, DEJAMU must indicate the characteristics of each product offered, offering a description of these, its weight, nature, origin, nutritional information, among others.


The final order for the product or service will indicate its total price (including all taxes and costs) applicable)

      1. Order Summary Prior to Payment

Once the User has selected the products they wish to purchase and they are in the shopping cart, they must click on the shopping cart, where they can verify the order summary of all the goods they intend to purchase, along with their full description, the individual price of each of them, the total price of the goods or services, the additional costs and expenses that the User must pay for shipping, and the total of what they must cancel. 

The foregoing, so that the user has full capacity to verify the operation and make any corrections it deems necessary or cancel the transaction.

DEJAMU is not responsible for the products purchased if the user does not carry out the respective verification mentioned above before proceeding with payment of the order.


      1. Payment Terms

To pay for orders on the Website, the User will have the following payment methods at their disposal:


      1. Wompi Payment Gateway; Users may purchase products through PSE or with their Visa, MasterCard, and American Express credit or debit cards and/or any other card accepted by the Wompi Payment Gateway.

Even though DEJAMU makes a secure connection system available to Users for all transactions carried out on its Website, under no circumstances will DEJAMU be liable for communication failures with banking or credit institutions, nor for any damages caused to users due to an action or omission by said entities. 

Once DEJAMU verifies the payment, it may proceed to accept the purchase offer. In any case, in the event that the payment has been verified, DEJAMU may deny acceptance of the purchase offer or accept it partially, in which case, DEJAMU is obliged to refund the amount paid by the User for the unaccepted purchase offer or the percentage corresponding to the unapproved part. 

      1. Mercadopago: Users may also purchase products through the “Mercadopago” platform, which allows purchases to be made using methods such as credit cards, bank transfers with PSE, and cash payments through Efecty correspondents. 

Even though DEJAMU makes a secure connection system available to Users for all transactions carried out on its Website, under no circumstances will DEJAMU be responsible for communication failures with banking or credit institutions. as well as for any damages caused to users as a result of an action or omission by said entities. 

Once DEJAMU verifies the payment, it may proceed to accept the purchase offer. In any case, if payment has been verified, DEJAMU may deny acceptance of the purchase offer or accept it partially, in which case DEJAMU is obligated to refund the amount paid by the User for the unaccepted purchase offer or the percentage corresponding to the unapproved portion.


      1. Cash on Delivery: This option is only valid for shipments within the city of Bogotá. The User may request payment upon delivery for products purchased through the Website. The Order will only be delivered after its cancellation, which may be in cash or, if the User so wishes, via credit card.

      1. Terms of the Purchase Agreement

The contract between the User and DEJAMU, which for all purposes constitutes a purchase agreement, will be finalized upon acceptance of the public offer of the product made by DEJAMU, expressed through payment for the product or products through the Website. The contract will be governed by the T&C defined in this document, which govern the sale of products made through the use of this Website by DEJAMU. In matters not regulated in these T&Cs, complementary legal regulations will apply.

      1. Purchase Confirmation. 

Once DEJAMU receives confirmation of the purchase made, it will send the purchase confirmation document to the email address registered by the User on the Website at the time of placing the order. This document will be available for printing or downloading and will contain:


      • Number of Purchase


      • Summary of the products with their complete description


      • Individual price of each of the products


      • Total price of the products purchased


      • Costs and additional expenses for shipping the product (home delivery)


      • Total amount paid


      • How the payment was made


      • Estimated delivery time

      1. Shipping charges (home address) and taxes

The User will be responsible for the shipping charges for the product, which will be added to their purchase order under the rates announced through the Website.

Likewise, they will be responsible for the payment of sales taxes, value added taxes (VAT), and any other taxes or levies incurred by each accepted purchase offer. All taxes incurred by the purchase will be settled from the moment the customer makes their purchase offer on this Website and, therefore, they will be able to know the exact amount they must pay to DEJAMU, which will include all the aforementioned concepts.

The customer understands and accepts that shipping charges may vary depending on the delivery destination, as well as the size and/or weight of the products purchased.

      1. Delivery of the products 

When the user contracts the purchase of products together with the corresponding address, DEJAMU undertakes to make home deliveries of the products only in the city of Bogotá within the areas authorized for said activity and which will be defined prior to the purchase and visible through the website. 

Consequently, acceptance of an offer to purchase by means of direct delivery via home delivery may be denied when the address registered by the User for delivery is not within the geographical area authorized by DEJAMU for this purpose.

The products subject to the sale will be delivered to the address that the User indicates when entering the Website and making their purchase offer. Once the purchase process has been completed and the purchase offer has been accepted by DEJAMU, within a period of 4 business days following the acceptance of the purchase offer, and provided that there are no causes beyond the control of DEJAMU that could delay delivery, such as an event of chance or force majeure, the delivery of the requested product will be made.

It is understood that any person who is at the address where the delivery of the products is to be made will be duly authorized by the User to receive their order and, if applicable, to make the respective payment for it when the User selects the payment on delivery option. Therefore, DEJAMU is exonerated from any responsibility for the delivery it makes, provided that it is made to the address registered on our Website or the one indicated by the consumer at the time of placing the order by telephone.

If at the time of delivery there is no person authorized to receive the product at the location, it will be understood that no one received the order. If no one receives the order at the indicated address, DEJAMU will proceed to return the products to the respective warehouse and the customer will be obligated to contact us within a maximum period of five (5) calendar days so that we can proceed with their reshipment, in which case the expenses generated by the same will be borne by the customer and until they are not canceled, DEJAMU will not be obligated to make the shipment again.

If the customer does not proceed to request the reshipment within the indicated term or DEJAMU may withdraw from the business and will only be obligated to refund the amount paid for the products and/or services, deducting the value of the expenses incurred for transportation.

DEJAMU will not be responsible for the veracity of the delivery or destination information of the purchased product entered by the customer on the Website, nor for any damages or losses that the customer may suffer due to the delivery of the products to the address that was entered incorrectly due to fraud or negligence.

      1. Delivery Commitment

In the event that the order placed by the User through the Website takes more than three (3) days to be delivered, that is, from the fourth (4th) day onwards, the User will have the option to:

      1. The User may request a refund, in which case, they must inform DEJAMU of this decision by email to pedidosbogota@dejamusubachoque.com. Once the email requesting the refund has been received, DEJAMU will proceed with the refund within 15 calendar days of receiving the request.  (Law 2439 of 2024) effective as of April 19, 2025.

      1. In the event that the product is not delivered within four (4) business days, without the User having requested a refund, it will be understood that the User wishes to receive the purchased products, in which case, DEJAMU must inform the User, via email sent to the email address registered at the time of purchase of the products, the reasons for the delay in delivery of the product, as well as its estimated delivery time. In no case may delivery of the order exceed thirty (30) calendar days, counted from the date the order was placed.


      1. Quantity Limitations/Order Restrictions

DEJAMU may limit or cancel quantities purchased per person or per order. In addition, DEJAMU reserves the right to reject any order placed by the customer when there is any type of inventory shortage that prevents delivery of the product or service to the customer. Restrictions may include orders placed under the same name, the same credit card, and orders with the same shipping or billing address.

In the event that an order is limited or partially canceled, the buyer will be notified via the email or billing address provided at the time of placing the order. DEJAMU reserves the right to limit or prohibit sales to distributors.

      1. Liability for Claims or Damages 

The User shall be solely responsible for any damage that access to the Website may cause to the information and communication systems used to access it, including damage caused by computer viruses.

DEJAMU, to the extent permitted by applicable law, shall not be liable in any event, whether or not claims exist. or actions of any kind or form, for any damages, whether direct or indirect, special, punitive, exemplary, consequential, actual, eventual or any other, that is caused to or suffered by the user of the Website or any third party, including but not limited to damages to human integrity, property, loss of use, commercial loss, economic loss, loss of data or loss of profits, damage that is caused by virtue of contractual liability, negligence, and/or extracontractual liability, for the access and use of the Contents of this Website or the use of the information contained therein. 

Access to and use of this Website implies that you have agreed to hold DEJAMU harmless from or with respect to any claim, complaint, administrative or judicial investigation, legal action or liability proven based on or related to the violation of these terms and conditions by DEJAMU. 

Consequently, you may not sue or bring any action of any kind, nor recover any compensation for damages of any kind from DEJAMU as a result of any decision or action by DEJAMU in the administration, management, operation and execution of this Website. This indemnity applies to any violation by Users of the specific Terms and Conditions. 

Furthermore, with regard to the liability arising from the mandate contract entered into by the User, as principal, and DEJAMU, as agent, is only liable for slight negligence in the fulfillment of its assignment. In any case, the agent who has exceeded the limits of his mandate is only responsible to the principal, and is not responsible to third parties except when he has not given them sufficient knowledge of his powers and/or when he has personally obligated himself.


      1. Right of withdrawal

In accordance with Article 47 of Law 1480 of 2011, Users are informed that products purchased through the Website are not subject to the right of withdrawal, since they are perishable products that, by their nature, may expire with speed. 

      1. Payment Reversal 

Users shall have the right to request the reversal of payments made through their User Account for the purchase of Products offered through the Website when:

      • They are the victim of fraud

      • The transaction corresponds to a transaction not requested

      • The purchased Product is not received

      • The delivered Product does not correspond to what was requested or

      • The delivered Product is defective.

For the payment reversal to proceed, the User must follow the following procedure:

      1. Within five (5) business days following the date on which the User became aware of the fraudulent or unsolicited transaction or that they should have received the product or received it defective or not as requested, they must submit a payment reversal request through the "Payment Reversal" form, which corresponds to one of the interactive modules within the Website.

      1. The user must complete the aforementioned form, in accordance with the following guidelines:

      • By checking the box on the form that corresponds to the reason given for requesting a payment reversal.

      • By expressly describing, in the corresponding box, the reasons that justify your request for a payment reversal.

      • By indicating in the corresponding box the amount for which you are requesting a reversal.

      • By confirming the identification of the User Account to which the transaction for which you are requesting the reversal was charged. Reversal.

      • Stating, in the case of goods, that the goods to which the transaction corresponds will be available to the Commercial Establishment for collection under the same conditions and in the same place where they were received.

      1. Once the payment reversal request has been received, the User will receive a receipt of said request to the email address registered in the payment reversal form.

      1. In the event of any dispute arising from the payment reversal claim, and provided that a final ruling by a judicial or administrative authority determines that the User's reversal request was not admissible, the User will be responsible for all costs incurred in connection with the reversal, in which case DEJAMU will take the necessary measures to obtain payment of the costs incurred by virtue of the dispute arising from the reversal claim. payment. 

      1. The payment reversal procedure defined here does not conflict with the User's ability to submit the payment reversal request using any other document that meets the requirements established in the relevant legislation.

      1. Intellectual Property

DEJAMU is the owner or authorized licensee of all the intellectual property rights related to the Website and the content hosted on it, including, but not limited to trademarks, distinctive signs, software, source and object codes, graphic representations, texts, databases, videos, among other exclusive rights that may not be exploited in any way without prior and express authorization from DEJAMU.

Particularly, DEJAMU is the owner of the patrimonial copyrights related to both the Website and the content produced, presented, hosted, or made available to the public through it. The total or partial reproduction of any of these works is prohibited, as well as their transformation, translation, distribution, public communication, including the making available, transmission of content, storage, or access through analog, digital, or any other system or technology created, as well as any other form of exploitation carried out without prior written authorization from DEJAMU.


The use of the Website does not imply nor may it be construed as a transfer in favor of the User of the economic rights of the author or other intellectual property rights related to the Website or its content.

      1. Legislation Applicable 

These Terms and Conditions will be governed in all their effects by their content and, in its absence, by Colombian law.

      1. Petitions, Complaints and Claims 

Petitions, Complaints or Claims (hereinafter "PQRs") related to the Website may be submitted through the following channels, made available by DEJAMU for attention of Users:

      • Email address: by writing to the following email address: servicioalcliente@dejamusubachoque.com, at any day and time.

      • Web application: through the “PQRSF Form” button available in the Website user interface called “contact us”, at any day and time.

DEJAMU will assign a tracking number to each PQR received and will inform the User of its proper receipt either through a message sent to the email address or physical address provided at the time of filing the PQR, or by indicating the PQR registration number in the case of telephone reception. 

The User may track the status of their PQR by telephone, providing the filing number assigned to them at the time of filing it, through the aforementioned telephone line and during the hours defined therein.


In any case, PQRs related to the use of the Website will be resolved by DEJAMU within a period of no more than fifteen (15) business days from receipt, without prejudice to the User's right to go before the competent authorities if they consider their rights to have been violated.



      1. Modifications or Updates to the Terms and Conditions 

DEJAMU reserves the right to modify and update the conditions of use of the Website at any time and in any way, stating that the new terms and conditions or any new conditions that may apply will be made available to Users through the Website.  

These Terms and Conditions were last updated on [•] of [•] 2024.